Driving Enterprise Growth Through Strategic Product, Experience, and Technology Leadership

Dynamic product leader with a proven track record of driving innovation and market growth. Spearheaded the enhancement of key mobile and web application features, successfully integrated AI and machine learning technologies, and established a Go-to-Market (GTM) function alongside a Product Marketing Management (PMM) role. ● Instructed and mentored team members to align design processes with innovative AI-driven solutions, ensuring user-centered design principles and effective machine learning models. ● Spearheaded design and research efforts to create an intuitive user interface and seamless workflows for back-office operations. ● Envisioned and led the concept of a customer software configurator to streamline self-service workflows, empowering customers to efficiently customize and manage their services. ● Reimagined and led the PX team in developing a mobile feature that empowers end users to create and manage their own workflows using AI, resulting in a 30% reduction in time to task completion and increased adoption of the existing feature. ● Implemented Pendo to gain deeper insights into key metrics related to end-user adoption of products and features, enhancing product understanding by 40% ● Organized and aligned team goals with product needs, market insights, and company objectives to drive cohesive strategy and performance.